Shipping Policy
At Ainara Glow, we are committed to delivering your beauty essentials quickly and safely. Please read our shipping policy carefully to know how we handle your orders.
1. Processing Time
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Orders are typically processed within 1–3 business days after payment confirmation.
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During high-demand periods or holidays, processing may take slightly longer.
2. Shipping Methods & Delivery Time
We partner with reliable shipping carriers to ensure your order arrives on time. Delivery times may vary depending on your location:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | Calculated at checkout |
| Expedited Shipping | 2–5 business days | Calculated at checkout |
| International Shipping | 10–20 business days | Calculated at checkout |
Note: Delivery times are estimates and may vary due to customs processing, weather, or carrier delays.
3. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
4. Shipping Address
Please ensure that your shipping address is accurate and complete. Ainara Glow is not responsible for orders delivered to incorrect addresses due to customer errors.
5. Shipping Restrictions
Currently, we ship to most countries worldwide. Certain remote locations may have limited shipping options.
6. Lost or Damaged Packages
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If your package is lost or arrives damaged, please contact our customer support at support@ainaraglow.com within 7 days of delivery.
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We will work with the carrier to resolve the issue and ensure you receive your order.